Job Description: Client Solutions and Servicing Executive
Position Overview: We are seeking a proactive Client Solutions and Servicing Executive to manage existing client accounts and support pre- and post-sales activities within our contract and temporary staffing division. This role combines account management with sales coordination, ensuring both client satisfaction and efficient service delivery. The ideal candidate will handle contracts, manage sales support tasks, and coordinate with internal teams to provide a seamless experience from the initial sales phase through service delivery.
Key Responsibilities:
Pre-Sales Support:
o Collaborate with the sales team to gather client requirements and assist in preparing proposals, pricing strategies, and Statements of Work (SOW).
o Assist in crafting presentations and documentation for prospective clients, ensuring alignment with staffing solutions.
o Act as a liaison between clients and internal teams to clarify service offerings, client needs, and expectations.
Post-Sales Support:
o Provide ongoing support to ensure that client needs are met after the sale, including contract execution, staff deployment, and issue resolution.
o Maintain regular communication with clients to assess satisfaction levels and address any concerns related to service delivery.
o Assist in the renewal and upsell process, identifying opportunities to expand services within existing accounts.
Contract Management:
o Administer and maintain client contracts, ensuring all agreements are current and aligned with service requirements.
o Manage the renewal process for client contracts and staff deployments, ensuring timely execution and compliance with terms and conditions.
Administrative Duties:
o Coordinate with the onboarding team to ensure a smooth onboarding process for staff selected by the recruitment team.
o Prepare and finalize SOWs and contracts for new staff, ensuring accuracy and timely approval by clients.
Internal Collaboration:
o Liaise with the recruitment team to gather necessary details for staff placements and ensure all documentation is complete before deployment.
o Collaborate with the finance team to track and assist in the collection of overdue invoices.
Compliance and Documentation:
o Maintain accurate and up-to-date records of client contracts, staff deployments, and contract renewals.
o Ensure all contract management activities adhere to company policies, legal requirements, and client-specific guidelines.
Qualifications:
Experience in account management, sales coordination, or contract management, preferably within the staffing or recruitment industry.
Strong organizational skills with a keen attention to detail.
Proficiency in Microsoft Office Suite, especially Excel, for managing records and generating reports.
Excellent communication and coordination skills for effective teamwork.
Personal Attributes:
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong problem-solving skills and a proactive approach to task management.
Professionalism in handling confidential and sensitive information.