Join Us as a Customer Care Specialist!
Are you dedicated to providing exceptional care and building lasting relationships with clients? We’re expanding rapidly and looking for a Customer Care Specialist who can turn every interaction into a positive experience!
About the Role:
As a Customer Care Specialist, you’ll be at the heart of our client interactions, ensuring they receive the highest level of support. You’ll play a key role in addressing their needs, resolving their concerns, and contributing to our reputation for excellence in customer care.
Key Responsibilities:
- Deliver outstanding customer service via phone, email, and chat, addressing inquiries and resolving issues with a proactive approach.
- Foster strong relationships with clients, understanding their needs and providing personalized support.
- Handle and troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions.
- Gather client feedback to help improve our services and processes, contributing to continuous enhancement.
- Work closely with team members to share insights and develop best practices for exceptional customer care.
Qualifications:
- 1+ years of experience in customer care or a related role.
- Excellent communication skills with a passion for helping others.
- Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred).
- Ability to remain calm and effective in challenging situations.
- Familiarity with eCommerce and CRM systems (preferred).
- Proficient in Excel or Google Sheets for tracking and reporting.
Internet Requirements:
- Personal PC or laptop with a minimum of 15 Mbps for both upload and download speeds.
Perks & Benefits:
- Up to $4USD per hour
- Paid Time Off
- Health Insurance + Dental Coverage
- Performance-Based Incentives
- Permanent, full-time remote setup
** HOW TO APPLY **
Paste the following link into your browser: https://bit.ly/cs-application-link
Use application code: JAZZHR
If you’re enthusiastic about delivering top-tier customer care and want to grow with us, apply now!
Note: Only applications submitted through the provided link will be considered.