Head of Operations & Supply Chain

About Company

The Head of Operations & Supply Chain is responsible for scaling the supply chain and distribution to reach millions of customers. We’re looking for a self-driven and analytical leader with the ability to direct and grow the client’s operations team and systems toward this goal. You’ll be excited to solve big problems like building out a local network of contract manufactured furniture suppliers and delivering smiles to thousands of customers each month.  You’ll be obsessed with order and efficiency, creating, and improving systems to organize and streamline the work of your team as it expands.

• Manage and expand a network of the best suppliers in Kenya and around the world – for factory raw materials and contract manufactured furniture products.
  


• Define and implement quality standards and controls to ensure we receive the top-quality materials and products every time.
  


• Level-up our inventory management, making stock outs a thing of the past.
  


• Ensure a scalable, diverse supply base which delivers increasing volumes as we continue to grow.
  

• Manage and grow our consumer and B2B distribution operations to efficiently deliver every order on time – from 800 to 7,000 home deliveries per month within the next two years.
  


• Make home deliveries – a major touch point with our customers – a smiley experience.
  


• Run one of the most efficient delivery operations East Africa has ever seen – operating within cost per unit volume and cost per product targets.
  


• Ensure strong systems and SOPs are in place for all inventory movements – every warehouse passes regular stock audits with flying colors.
  


• Coordinate environment, health and safety initiatives across the company, ensuring high standards are adhered to in order to achieve a safe work environment.
  


• Ensure strong facility management and security protocols in place throughout our warehouse and factory facilities.
  

• Serve on our Senior Leadership Team, setting organization-wide strategy and coordinating with other functional leads.
  


• Invest in coaching and development of your team, growing their capacity and raising up the next generation of company leaders.
  


• Maintain a high-performance culture, setting ambitious targets and rewarding outstanding accomplishment.
  


• Build an environment which is direct and honest, encourages initiative and puts our customers’ smiles first.
  

Requirements

• Must be eager to take responsibility for a key function at a senior leadership level and energized to build an extraordinary brand.
  


• Should have deep experience in supply chain and distribution
  


• Should be adaptable leader, with experience leading large teams through periods of change, and a track record of motivating and developing your direct reports toward outstanding results.
  


• Should be highly systems oriented, matching your process improvement toolkit with a strong understanding of cost controls to drive value addition through efficiency.
  


• Should be a strong strategic planner, translating the company’s goals into measurable outcomes which guide your team to success.
  


• You are a strong critical thinker and problem solver, using a sharp understanding of the bigger picture to effectively overcome operational hurdles.