The Pre-Sales Engineer must ensure that he/she has a firm grasp of ADC’s Capacity and site technical specifications of each data Centre and should be the central source for this information. Develop a data base of this information so that it can be retrieved quickly when required.
The overall objective of the role is to assist the sales team in larger and more complex opportunities from a technical and commercial perspective: understanding the customer requirement, selecting data centres, halls, and allocating white space whilst checking capacity and resources required and managing ADC’s suppliers from a technical and commercial perspective.
Pre-Sales Engineer will be responsible for the scoping, development, implementation and pricing of technical solutions in terms of Electrical, Mechanical capacity and the White Space layout for customer requests that are deemed complex or require customization to meet the customer’s need.
The scoping responsibility entails engaging with the relevant sales representatives and, at times directly with our customers, to develop a sound understanding of their current business and technical challenges as well as the strategies that are currently employed – these are all encapsulated in a problem statement. Further capabilities of the role pertain to how relevant aspects of customized solutions can be used to enhance existing products/services or develop new ones, thereby increasing the level of innovation in the Africa Data Centre product/service offering for its wider customer base.
Key Performance Area
Solution Design Architecture
Operations
Fulfilment
Cross Functional Engagements
Formal Qualifications Required
Job Related Experience Required
Job Related Knowledge Required
In-depth understanding of customer needs / wants / challenges / insights for all Sales segments i.e. Government, Financial, Mining, Health, Education, Transport, Carrier, etc.