- - Prepare leases and facilitate signing.
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- Efficient documentation and processing of lease agreements.
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- - Manage online and paper filing systems.
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- Accurate, up-to-date records and quick retrieval of documents.
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- - Document staff onboarding, training, and contracts.
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- Comprehensive records of staff onboarding and training.
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- - Book meetings, handle scheduling, and appointments.
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- Well-organized schedules and timely appointments.
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- Smooth onboarding process for all new hires.
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- - Maintain work-related records.
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- Accurate and accessible records at all times.
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- - Handle mailing, shipping, packages, and deliveries.
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- Timely management of deliveries and outgoing mail.
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- - Organize in-office events.
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- Successful execution of events with positive staff feedback.
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- - Manage new inquiries via email, telephone, online platforms, and social media. Collaborate with the team to match customers with properties.
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- Timely responses and effective matching of clients to properties.
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- - Schedule and conduct property viewings for new customers.
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- Efficient scheduling and successful property viewings.
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- - Maintain a database of inquiries across platforms.
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- Comprehensive and organized database management.
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- - Map and improve customer journey from initial contact to onboarding (develop process flow maps and procedures).
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- Documented processes and improved customer experience.
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- - Provide day-to-day customer service, ensuring requests are logged and addressed within 24 hours.
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- Customer satisfaction and timely resolution of requests.
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- - Gather and document guest feedback and take improvement actions.
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- Consistent feedback collection and implementation of improvements.
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- - Organize social events for existing guests.
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- Engaging and well-received events for guests.
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- - Contact each guest at least once a fortnight to check on them.
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- Regular contact and customer engagement maintained.
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- - Develop a concierge service and handbook.
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- Development and distribution of concierge materials.
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- - Collect departing guests’ reviews upon check-out.
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- High response rate and actionable insights from guest reviews.
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- - Manage property listings on Buy Rent Kenya, Facebook, Booking.com, and Airbnb.
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- Accurate and up-to-date listings across platforms.
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- - Develop a working relationship with MOD to implement the social media strategy.
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- Effective implementation of the social media strategy.
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- - Work with graphic designers, photographers, and filmmakers to produce sales and marketing materials.
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- Timely production of high-quality marketing materials.
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- - Support the management team in creating and maintaining daily, weekly, fortnightly, and monthly activity tracking for objectives, tasks, and KPIs.
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- Accurate and timely reporting of key performance metrics.
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- - Plan for guest arrivals and welcome them to the house.
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- Positive guest experiences and successful arrival coordination.
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