Service Delivery Manager Coordinator/ Manager

Charged with ensuring the seamless delivery, maintenance, and enhancement of IT services in alignment with organizational goals, overseeing comprehensive service quality, client relationship management, team leadership, and continuous improvement initiatives within the IT service delivery framework. This includes spearheading the intricate tech implementation process, commencing with a thorough assessment of the company’s infrastructure capabilities and a meticulous analysis of client software, hardware, connectivity, and security needs. Coordinating closely with cross-functional IT teams and collaborating departments, drive the strategic alignment required for successful project execution, ensuring a harmonized approach across all facets of the implementation process.

1. New Clint onboarding to the company ecosystem

· To be part of the contract assessment and requirement by the client

· Interacting with internal and external meetings during the closing of the new contract to be aware

of the client’s business needs.

2. Technical Oversight · Conduct the proposals of initiatives and the analysis of business needs · Ensure that the hardware and software implementation will serve the client’s operational needs. · Coordinate the purchase with the op’s asset department. · Coordinate the software deployment and testing cycle before the handover.

3. Project Oversight and Execution

· By conducting initiatives related to the current project that the company holding

· Help in building project vision and put it into process and breakdown that serve the project vision.

· Assist with Project analysis and road map to project implementation

4. Coordinate and follow up on the asset purchase with internal and external supplier

· Asset technology validation to meet the client’s operation expectation

· Ensure asset inventory is in place along with the asset purchase depending on the SLA between OPS

Dept and Implementation.

· Ensure regular communication is in place in terms of hardware availability and the latest market

technology.

5. Budget Management

· Ensure effective negotiations that maximize the use of the company's resources

· Analysis of the connection between the business’s needs and cost efficiency

· Implement the OS baselines module to fulfill the customer needs and to ensure the company's

coast efficiency

6. Continuous Improvement

· Exercising the SLA by enhancing the process and time frame to meet Solvo clients’

expectations.

· Execute the terms of SLA to elevate the mass communication and challenges.

· Drive process improvements and innovation initiatives to enhance project delivery

efficiency and effectiveness.

Allocate resources effectively, manage project budgets, and maintain a focus on

optimizing resource utilization

7. Risk Management

• Identify and or deliverables.

• 5 years as Service desk lead ,IT Support ,Service desk, DevOps ,Project Coordinator
• Strong background and knowledge in term of tech solution and system deployment and end-user support