Position: Customer Care Coordinator
Position Purpose
The purpose of this role is to engage with and co-ordinate program beneficiary applications using program platform
The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties
Duties and Responsibilities
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Liaise with pharmacies and patients
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Co-payments reimburse solution administration
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Work closely with the Program Manager to secure patient file approval
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Ensure that current patients receive their medications quickly and efficiently
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Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance
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Maintain and update electronic Program files, including patient and quality assurance data.
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Conduct administrative duties for the office
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Manage the inbound and outbound calls and responding to patient inquiries and concerns
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Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
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Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
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Providing patient with the organization and program related information
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Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
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Additional duties as required
Relationships
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Work closely with management team in the region.
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Reporting to the Program Manager in region
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Work with the related divisions of Axios
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Maintain ongoing and frequent communication with Axios staff including Axios global staff.
Competencies
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Application of job Knowledge
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Concern for Order and Quality
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Adaptability and flexibility
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Dependability
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Teamwork
Educational Background and Experience
- Degree in science, Business Administration or similar
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1-2 years relevant experience in customer service management and administration
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Good command of both spoken and written English
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Experience in data entry, monitoring and management
Job Circumstances
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The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
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Flexibility in ability to travel as well as working hours is essential